Spain’s leader in appointment management
Quenda is a solution for appointment and waiting time management for all sectors, such as healthcare, tourism, banking, retail, government services, etc.
Quenda’s modular system allows the platform to be customised for the needs of each client or organisation as it is a versatile, efficient and simple solution.
Optimising resources
- Significantly reduces waiting times.
- Optimises the organisation’s care resources.
- Improves the quality of user care.
- Improves the image of the organisation by being more efficient, modern and innovative.
- Livens up the user’s waiting time with monitors in the waiting rooms.
A multi-channel solution
The multi-channel nature of the Quenda system simplifies the appointment request process for all the procedures that the user has to carry out.
WEB APPOINTMENT
The solution allows you to obtain an appointment autonomously through a website accessible to the user on all devices (PCs, tablets and mobile phones).
MOBILE DEVICE
Additionally, you can make your appointment and confirm it by phone, allowing you to wait in person to avoid crowds.
IVR
The solution allows you to request an appointment by phone through an automatic switchboard that allows the user to request, modify or cancel their appointments.
TELEPHONE AND IN-PERSON
The user can also request the appointment both by telephone and in person to an agent, having a quick and simple interface to grant the appointment to the citizen.